Which practice helps hospital security teams become familiar with staff?

• A. Random rounding to get to know the staff.
• B. Annual external audits only.
• C. Strict, no-direct-contact patrols.
• D. Intermittent random checks without interaction.

Answer: (A)

Establishing comfort and trust through regular, friendly interactions between security and staff makes security presence feel supportive rather than threatening. Random rounding fits this purpose because it places security personnel in everyday hospital spaces at unscheduled times, giving them a chance to greet people, answer questions, and observe workflows without formal ceremonies. This consistent, approachable presence helps staff recognize who to contact for help, understand security routines, and feel confident raising concerns. Over time, security becomes a familiar part of the daily environment, which improves communication, reduces potential conflicts, and speeds response when issues arise.

Annual external audits focus on compliance rather than daily relationships, and strict no-direct-contact patrols or checks without interaction miss opportunities to build rapport and trust with staff.