Which term describes a management framework that links performance metrics to strategy?

• A. Balanced Scorecard
• B. Mission statement
• C. Disaster recovery plan
• D. Quality metric

Answer: (A)

A Balanced Scorecard is a management framework that links performance metrics to strategy. It translates strategic goals into a coherent set of measures across multiple perspectives—typically financial, customers (or patients), internal processes, and learning and growth—so day-to-day activities align with long-term objectives. This holistic view helps ensure that what gets measured and managed actually supports the overall strategy, not just isolated targets.

A mission statement defines purpose, a disaster recovery plan focuses on maintaining operations after a disruption, and a quality metric measures quality but doesn’t provide the strategic framework to connect those measures to overarching goals.